NWRDC Service Desk

The contract is for a public-private partnership to provide cost-effective service desk functions to the Northwest Regional Data Center's (NWRDC) public sector customers across the State of Florida. The proposal should be all-inclusive, covering staffing, phone services, training, and leveraging cloud-based services as per the State of Florida's "Cloud First" strategy. The contract was awarded to Telaforce, with Lyle L. Hackett as the point of contact. Key aspects of the contract include: • The contract is for a service desk functions partnership • The proposal should be all-inclusive, covering various aspects such as staffing and training • The contract leverages cloud-based services as per the State of Florida's "Cloud First" strategy • The contract was awarded to Telaforce • Lyle L. Hackett is the point of contact for the contract