Bill Printing & Mailing Services

This IDIQ solicitation calls for Metro to obtain comprehensive bill‑printing and mailing services, including four‑color utility statement printing, selective bill inserts, electronic archiving for at least 36 months, and 24/7 job‑tracking. The vendor must integrate with Metro’s existing IBM AIX/Systems & Software enQuesta environment, accept XML files via SFTP, and meet First Horizon Bank paper and envelope specifications. Evaluation is based 40 % on cost, 30 % on qualifications/experience, and 30 % on the proposed training approach. The award was made to Doxim Inc. dba Doxim Utilitac, LLC. • Core services: bill printing, customer‑letter printing, electronic archiving, and real‑time job tracking. • Technical requirements: four‑color printing, same‑day turnaround, integration with enQuesta, SFTP/XML file transfer, and First Horizon material specs. • Procurement details: IDIQ, sealed proposals via iSupplier, 150‑day offer validity, and extensive insurance and affidavit certifications.