Workers' Compensation Third Party Administration

The City of Orlando has entered into an agreement with Relation Insurance Services of Florida, Inc. for workers' compensation third-party administration services. The contract is for an initial term of two years, commencing on October 1, 2023, and ending on September 30, 2025. The contractor will provide claims administration services, including supervising and administering open claims, providing qualified personnel, and completing processing of loss adjustments. The City is responsible for funding the payment of claims, and the contractor is liable for the recovery of claim processing errors. The contract includes provisions for termination, payment, and dispute resolution. Key aspects of the contract include: • The contractor will provide workers' compensation claims administration services to the City. • The City is responsible for funding the payment of claims. • The contractor is liable for the recovery of claim processing errors. • The contract includes provisions for termination, payment, and dispute resolution. • The contractor must comply with all applicable federal, state, and local laws and regulations. • The City has the right to audit the contractor's records and perform site visits to ensure compliance with the contract.