Description
The City of Asheville is seeking a qualified vendor to assume full‑service, 24/7/365 management of its wrecker dispatch, towing, and impound operations, including a secure web‑based dispatch and records‑management platform. The vendor must provide the necessary tow trucks (light, medium, heavy duty), operate a rotation list of tow providers, maintain secure storage facilities, and meet strict performance metrics such as 3‑minute dispatch acceptance and 30‑minute on‑scene arrival. The contract is for one year with two optional one‑year renewals and includes mandatory compliance with state statutes, insurance, MWBE participation, and E‑Verify requirements.
• Operate a 24/7 dispatch center and web portal for tow requests, rotation management, and public record access (WCAG 2.1 AA).
• Provide tow equipment, staffing, and storage capacity (minimum 10 vehicle spaces) with defined service‑level times.
• Deliver detailed reporting, complaint resolution within 2 business days, and maintain all required insurance and regulatory certifications.