AI-Assisted Non-Emergency Call Management Solution for the Kansas City Missouri Police Department Public Safety Answering Point (PSAP)

The Kansas City Missouri Police Department (KCPD) is seeking proposals from qualified vendors to provide an Artificial Intelligence (AI)-assisted non-emergency call management solution. The solution should improve efficiency within the Public Safety Answering Point (PSAP) by reducing the workload on call takers, shortening caller wait times, and allowing emergency communications personnel to focus on high-priority 911 calls. The scope of work includes: • AI call answering and triage • Call intake and incident classification • Advanced AI capabilities such as natural language processing and sentiment analysis • Language support and multichannel communications • Integration with existing systems such as Motorola CAD and RapidSOS • Quality assurance and analytics • Training and implementation support The solution should be able to work across CAD platforms and identify and transfer calls outside of the agency.