INL_RFQ-PR15879109 - CASPER-DIEGO Support and Maintenance

The U.S. Department of State, International Narcotics and Law Enforcement Affairs Office (INL) in Bogota, Colombia, is seeking a contractor to provide one year of professional support and maintenance services for the CASPER/DIEGO system. The contract will be a firm-fixed-price purchase order, and the contractor must provide remote support for any support and/or maintenance requests. The contractor must also provide a warranty for at least one year for the tangible elements of the system. The contractor will be paid monthly, and advances will not be made for goods or services that have not been satisfactorily received by the American Embassy. • The contractor must provide support and maintenance services for the CASPER/DIEGO system. • The contractor must provide remote support for any support and/or maintenance requests. • The contractor must provide a warranty for at least one year for the tangible elements of the system. • The contractor will be paid monthly, and advances will not be made for goods or services that have not been satisfactorily received by the American Embassy. • The contractor must comply with all laws, codes, ordinances, and regulations applicable to the performance of the work. • The contractor must maintain satisfactory standards of employee competency, conduct, appearance, and integrity. • The contractor must ensure that all information resulting from the production of a strategy and a communication plan shall not be disclosed or used by the contracted company.