Provision of Meter Reading Services on a Multi-Year Contract

This solicitation calls for a private vendor to provide comprehensive water‑meter reading and related field‑service order support for Gwinnett County’s Department of Water Resources over a multi‑year term. The contractor must read between 13,000‑18,000 meters daily (≈ 294,000 meters per month), execute a high volume of service orders (transfer, move‑in/out, lock‑off, reconnect, etc.), and deliver daily route data via the county‑specified Android‑based Smart‑Phone Meter‑Reading system. Minimum staffing of 65 field personnel, provision of all necessary equipment (smartphones, tools, vehicles), and strict adherence to error‑rate thresholds and penalty schedules are required. The contract runs five years starting Jan 1 2027 with automatic annual renewals through Dec 31 2031, and includes performance incentives for newly identified in‑operative meters. • Daily meter‑reading workload: 13‑18 k reads, covering ~294 k meters per month. • Required field‑service orders: transfer, move‑in/out, lock‑off, reconnect – with tight turnaround deadlines and penalties. • Staffing & equipment: ≥ 65 qualified meter readers/technicians, vendor‑provided Android devices, hand tools, and a vehicle fleet with safety signage. • Financial scope: Approx. $3.55 M year 1 for meter reading services, scaling to $3.79 M by year 5 plus ancillary fees – total contract value near $18‑20 M over five years. • Compliance: OSHA, E‑Verify, A.M. Best bond/insurance ratings, and numerous performance penalties/incentives.