City Wide AED Maintenance and Tracking Software

The City of Palo Alto is seeking a contractor to provide comprehensive maintenance services for its automated external defibrillators (AEDs) located throughout City facilities and vehicles. The contractor will be responsible for quarterly on-site inspections, semi-annual testing, and replacement of expired or defective pads and batteries. The contractor will also provide a real-time online tracking system to monitor inspection status, record City-performed checks, and report device-specific issues. • The contract term is 3 years, starting from July 1, 2026, and ending on June 30, 2029. • The contractor must be able to service the City's current AED models, including ZOLL Medical, Physio-Control, and Stryker, as well as any future devices procured during the contract term. • The contractor will provide loaner AEDs for devices that need further servicing off-site or are deployed and need to be taken for data download or repair. • The contractor will maintain the inventory of parts and consumables required to maintain the AEDs and provide support services, including event download and evaluation, recall assistance, and expiration date tracking.