Provision of Meter Reading Services on a Multi-Year Contract

This solicitation seeks a vendor to provide comprehensive water‑meter reading and related field service order execution for Gwinnett County’s Department of Water Resources. The contract spans five years, beginning January 1 2027, and requires daily meter‑reading of roughly 13‑18 k meters, handling of service orders (transfer, move‑in/out, lock‑off, reconnect), GPS data collection, and strict performance‑based penalties. The vendor must supply Android smartphones, maintain a minimum staff of 65 field personnel, and meet extensive bonding and insurance standards. • Daily reading of ~294,000 water meters with ≥99 % monthly completion rate. • Execution of diverse service orders with tight turnaround (same‑day for move‑in/reconnect, ≤3 days for others). • Mandatory GPS‑accurate data submission in shapefile format and daily reporting by 6 PM. • Requires 5 % bid bond, 100 % performance/payment bonds, and A.M. Best A‑8/‑7 insurance ratings. • Penalties for errors, late reads, and missed service‑order deadlines; incentives for newly identified in‑operative meters.