Microsoft Unified Support for PAESSP

The United States Navy is seeking a contractor to provide Microsoft Unified Support services for the Portfolio Acquisition Executive Strategic Systems Program (PAE SSP). The contractor will be required to provide comprehensive support services, including Tiered, Critical Escalation Support, and Power BI Modeling and Data Architecture Support. The contract will be for a period of 12 months, from September 15, 2026, to September 14, 2027. The contractor must have a current facilities clearance at the SECRET level and must provide proof of this clearance with their quote. The Government will evaluate the quotes based on price and other factors, including technical proposal and past performance. * Key aspects of the job include: * Providing Microsoft Unified Enterprise Support to maintain the operational availability and cybersecurity compliance of PAE SSP's Unclassified and Secret Excepted networks * Providing direct OEM Support & Reach-Back to Microsoft software developers and product teams * Providing a cleared Customer Success Account Manager (CSAM) to oversee solution health, proactive resilience, disaster preparedness, and technology optimization * Providing 24/7 break-fix support with rapid escalation paths * Guaranteeing that all initial Problem Resolution Support (PRS) and Advisory Support for qualified products is handled exclusively by US Citizens physically located within the United States