G--OCC Vision Insurance Support Services

The Office of the Comptroller of the Currency (OCC) is seeking information on Vision Insurance Support Services for its active and retired employees. The services include offering vision benefit plan policies, administrative support, and customer service. The OCC is looking for a provider to offer these services for a period of up to 5 years. The provider must have a network of at least 50,000 provider access locations nationwide and must be able to provide live customer service assistance. The OCC is also looking for a provider that can offer online enrollment capabilities, electronic claims submission, and secure access to their website. • The provider must be able to support OCC wellness initiatives and participate in wellness fairs. • The provider must be able to provide vision program materials in electronic form and host biannual online seminars to educate employees on the vision program services. • The provider must be able to adjudicate out-of-network claims within 10 business days of receipt of a complete eyeglass order. • The provider must be able to provide secure access to their website and make available an alternative solution for callers who prefer to speak with a customer service representative in another language. • The provider must be able to evaluate suspicious or anomalous activity and provide a report to the OCC to support audit assessments.