AI-Powered Outreach for Student Engagement

The University of North Florida seeks a strategic partner to design, implement, and maintain an AI‑driven outreach platform that automates personalized, multi‑channel communications with prospective and current students. The solution must include voice agents and chatbots with natural‑language processing, omnichannel delivery (voice, SMS, email), multilingual and accessibility support, self‑service campaign tools, robust reporting dashboards, escalation to human staff, and full FERPA‑compliant data security. The contract is for an initial two‑year term with two optional one‑year renewals, and pricing must remain firm for the first 24 months. • Provide AI voice and chatbot capabilities to guide students through application, enrollment, financial‑aid, document collection, and event notifications. • Deliver an omnichannel, personalized outreach engine with self‑service content creation, analytics, and escalation workflows. • Ensure compliance with FERPA, GDPR, and other applicable regulations, and supply ongoing support, training, and maintenance.