Description
The State of Michigan is seeking a contractor-hosted Software as a Service (SaaS) solution to provide a comprehensive real-time, secure, and automated centralized Income and Employment Verification Service. The solution must integrate third-party verification services with plug-and-play access to interface with State of Michigan eligibility systems. Key requirements include:
* 24/7 availability of a secure, automated web-based portal for clients to access the service
* Capture and secure storage of explicit client consent before accessing payroll or employment data
* Direct connection to employer payroll systems or payroll processors
* Secure REST or SOAP APIs for system-to-system connections
* Web-based portal for manual lookups
* Performance requirements, including a response time of two seconds or less per request
* Session management requirements, including a minimum session inactivity timeout of 30 minutes
* Secure access and identity management, including user accounts created or reset within two business days
* System logging, including all verifications, transactions, and errors
* Historical data access and management, including secure archival and destruction procedures
* Comprehensive income and employment verification, including all earned income, income must be current and accurate, updated in line with reporting or pay cycles
* Identity matching requirements, including verification using SSN or other lawful methods
* Verification report requirements, including employee name and identifier, employer details, employment status and dates, job title or classification, pay frequency, rate, gross/net income, hours worked, deductions, etc.
The contractor must also provide technical support, including a toll-free number with access 8:00 a.m.–8:00 p.m. EST, and resolve support issues within 60 minutes.