Description
The Missouri Department of Transportation is seeking a vendor to provide maintenance and support services for its Transportation Management System (TMS). The TMS is a complex system that includes multiple applications and components, and the vendor will be responsible for providing problem diagnosis, software problem resolution, and repair, as well as minor enhancements and modifications to the application. The vendor will also be required to provide reporting needs and other programming services, including application development work upon request. The contract will be for a period of three years, and the vendor must be able to begin performance of all services within 30 days of receiving notification to proceed.
• The vendor must have a minimum of two years of experience providing maintenance and support services and computer programming for transportation-related applications.
• The vendor must provide a leadership team to oversee the maintenance and support services and computer programming.
• The vendor must provide a working team made up of support staff, including developers, with a minimum of one year of experience similar to MoDOT's current computer technical architecture.
• The vendor must adhere to MoDOT and State of Missouri policies pertaining to acceptable use, facility and data security, press releases, and public relations.
• The vendor must provide a dedicated Lead Analyst or similar position for all project work awarded via the Statement of Work (SOW) process.
• The vendor must comply with MoDOT's background check process prior to providing services under the contract.