Description
The City of Laguna Hills is seeking proposals from qualified firms to provide taxi transportation services for the City's Senior Dial-a-Taxi Program. The program is funded by the Orange County Transportation Authority's Senior Mobility Program and provides transportation services to Laguna Hills residents who are 60 years of age or older. The scope of work includes providing taxi services seven days a week, 24 hours a day, including holidays, and transporting participants to destinations within the service area, which includes Laguna Hills, Aliso Viejo, Irvine, Laguna Niguel, Lake Forest, Mission Viejo, and Laguna Woods, as well as to satellite destinations outside of the service area. The City is seeking a 3-year term contract with an option for a 2-year extension. Key responsibilities include:
• Providing taxi services to eligible participants
• Maintaining vehicles and ensuring they meet all applicable codes, laws, and regulations
• Providing customer service and responding to complaints
• Maintaining records and reporting data to the City
• Complying with all applicable federal, state, and local laws and regulations.
Some of the key requirements for the proposal include:
• A statement of the proposer's understanding of the City's scope of work requirements
• A description of the proposer's experience and qualifications
• A description of the proposer's approach to providing the services
• A detailed breakdown of the costs, including all expenses and fees.