Investigation and Mediation Services

The City of Austin is seeking a qualified individual or organization to provide investigative services for workplace-related complaints and allegations, as well as independent investigation reviews and mediation services for workplace conflict resolution. The selected consultant will be responsible for conducting investigations, providing investigative plans, and submitting final written reports with supporting documentation and findings. The consultant will also provide mediation services to resolve conflicts between employees. The scope of work includes meeting with City staff, conducting investigations, providing updates, and submitting final reports. The consultant must have at least five years of continuous experience providing similar services and demonstrate the required skills, including interviewing methodology, mediation methodology, written and oral communication, and organizational skills. • The consultant will conduct investigations and provide investigative plans, including determining the most appropriate investigative method, identifying witnesses to be interviewed, and gathering evidence. • The consultant will provide mediation services, including meeting with City staff, assessing priorities and goals, and providing a qualified mediator to oversee the mediation session. • The consultant will maintain records of investigations and reviews in accordance with the City's records retention policy. • The consultant will comply with all federal, state, and local laws, statutes, ordinances, rules, and regulations in conducting all investigations. • The consultant will travel to locations throughout the City to conduct investigations or mediations. • The consultant will participate in administrative hearings, in court, or other official proceedings that result from the investigations.