Citizen Identity Access Management (CIAM) System

The State of Tennessee is seeking information from potential suppliers of Customer Identity and Access Management (CIAM) solutions to integrate with their broader initiative to deliver a new Digital Engagement Platform (DEP). The CIAM solution should support identity proofing, secure federation, and multi-factor authentication, while also integrating with legacy and modern authentication systems. The solution should provide a seamless and secure experience for citizens to access multiple state applications. The State is looking for information on vendor capabilities, technical approaches, and industry best practices to guide their decision-making process. • The CIAM solution should support identity proofing, federation, and authentication. • The solution should integrate with legacy and modern authentication systems. • The solution should provide multi-factor authentication (MFA) options and account management workflows. • The solution should evaluate potential challenges, such as non-unique usernames and user store migration. • The solution should assess vendor ability to support the State’s use cases for citizen digital identity.