Document Services Equipment Service Proposal

The Broome-Tioga BOCES is seeking to purchase service maintenance agreements for its Document Services Department, which provides duplicating, offline finishing, and printing support to various duplicating machines. The contract will run from March 18, 2026, to June 30, 2027, with the possibility of extension for one year. The selected vendor will be required to provide maintenance and repairs, including parts, labor, travel time, and mileage, and will be expected to meet a 95% uptime guarantee for each component. The vendor will also be required to provide certified manufacturer's parts and follow the manufacturer's official instructions and requirements. • The contract term is from March 18, 2026, to June 30, 2027, with a possible one-year extension. • The vendor must provide a 95% uptime guarantee for each component. • The vendor must use certified manufacturer's parts and follow the manufacturer's official instructions and requirements. • The vendor must provide a price proposal for maintenance and repairs, including parts, labor, travel time, and mileage. • The vendor must clearly define what is covered and distinguish between consumables and repair parts.