USAC RFP: Oracle Operations and Maintenance Services

The Universal Service Administrative Company (USAC) is seeking proposals to provide Oracle Operations and Maintenance (O&M) services that support its role as the permanent administrator of the Universal Service Fund (USF) and related support mechanisms. The effort will involve maintaining and operating Oracle‑based systems that manage billing, collection, and disbursement functions under FCC oversight. Proposals must be submitted by the stated deadline, and all communications are to be routed through USAC’s contracting office. • Provide full‑life‑cycle Oracle O&M services, including system monitoring, updates, and troubleshooting. • Ensure compliance with FCC regulations and support USAC’s universal service fund administration (high‑cost, Lifeline, rural health care, schools & libraries). • Deliver technical support, performance reporting, and enhancements to sustain critical financial‑service applications. • Manage data integrity, security, and disaster‑recovery processes for USAC’s Oracle environment. • Coordinate with USAC staff and FCC oversight bodies to meet contractual performance metrics.