Victor Cullen Center Phone Upgrade

The Department of Juvenile Services is seeking a Master Contractor to upgrade the phone system at the Victor Cullen Center. The contractor must be an authorized reseller for MITEL and provide a screenshot of the Manufacturer's Suggested Retail Price (MSRP) with the bid. The scope of work includes the installation of new hardware, associated peripherals, and software, as well as time and material labor for maintenance and repair services. The contractor must have experience in installing, maintaining, troubleshooting, and repairing the respective equipment listed in the PORFP. The evaluation criteria for award will be based on technical merit, with greater weight on technical merit, and financial submissions. • The contractor must provide a list of required equipment and model numbers. • The contractor must provide a list of required maintenance services and deliverables. • The contractor must provide a list of required time and material labor services and deliverables. • The contractor must have experience in installing, maintaining, troubleshooting, and repairing the respective equipment listed in the PORFP. • The contractor must have certified technicians on all installed manufacturers' equipment. • The contractor must have offices that can service the location listed in the PORFP.