Description
The Health and Human Services Commission (HHSC) is soliciting bids for software development, technical support, maintenance, and ongoing support services for the Texas Integrated Eligibility Redesign System (TIERS). The scope of work includes transition services, design, development, and implementation of software services, support and maintenance services, technical support services, and project management office services. The contract term is not specified, but the contract value is estimated to be $480,000,000.
• The TIERS system is used to manage eligibility for various health and human services programs in Texas.
• The contractor will be responsible for providing software development, technical support, and maintenance services for the TIERS system.
• The contract will include a transition phase, an operations phase, and a turnover phase.
• The contractor will be required to provide support and maintenance services, including contingency processing methods, production support requests, and level II and III help desk support.
• The contractor will also be required to provide technical support services, including troubleshooting and resolution of technical issues.
• The contract will include a project management office (PMO) to oversee the project and ensure that it is completed on time and within budget.