Claims Adjusting and Processing Services (APCIGF): Liability Claims and/or Workers’ Compensation Claims

The Arizona Department of Administration’s State Procurement Office is seeking one or more single‑agency contracts to provide claims adjusting and processing services for the Arizona Property and Casualty Insurance Guaranty Fund (APCIGF). Offerors must indicate whether they will handle Liability Claims, Workers’ Compensation Claims, or both, and submit detailed methodology, experience, and pricing. The contract will be a 12‑month firm‑fixed‑price award, renewable in one‑month increments up to a maximum of five years, with the State retaining discretion to award multiple contracts statewide. • Services include investigation, reserving, payment processing, fraud detection, and reporting for liability and/or workers‑compensation claims. • Mandatory compliance with Arizona adjuster licensing, GovRAMP security milestones, and extensive insurance/bonding requirements. • Contractor must maintain 8 am‑5 pm MST availability, provide monthly loss‑run reports, and meet strict service‑level agreements (e.g., 72‑hour claim‑inquiry response).