Request for Information (RFI) CCMS

The U.S. Department of Homeland Security (DHS) is seeking information from vendors to provide a cloud-based call management solution for an unclassified, telecommunications conferencing system. The system should have a minimum 300-caller capacity, with expansion abilities when needed, and should leverage/integrate with existing DHS government-furnished unclassified telecommunications conferencing equipment. The solution should provide a flexible teleconferencing capability to host one very large "all-in-one" conference or multiple smaller simultaneous conferences. The key requirements for the solution include: • A current GSA FEDRAMP Certification at the "High" level • Ability to minimize the onsite footprint of hardware equipment and provide additional system redundancy/resiliency • Implementation, installation, testing, and evaluation of the cloud call management system • Operations and Maintenance (O&M) support • Ability to work with the incumbent vendor to transition to a cloud environment • Technical support and training for new system users • Compliance with DHS Enterprise Architecture guidelines and other applicable governance standards • Security and privacy controls for Federal Information Systems and Organizations