Description
The City of Sandy Springs is seeking proposals for a digital innovation platform to serve as its next-generation work order, asset management, call center tracking, and customer relationship management ecosystem. The platform should be integrated and interoperable, and offerors may propose modular or partner solutions. The city is looking for a platform that can seamlessly achieve data integration, interoperability, and secure sharing of information across related systems.
Some key features of the platform may include:
• Work order management
• Asset management
• Call center tracking and ticketing interface
• IT service management (ITSM)
• Customer relationship management (CRM)
• Data integration and interoperability
• Secure sharing of information across related systems
Attached files
The solicitation documents live at the source — open the bid source above to download them.
Contact
Dan Ramos(Procurement Analyst)