Description
The Department of Veterans Affairs (VA) requires professional courier services between James H. Quillen VA Medical Center (JHQVAMC) and its outpatient clinics. The contractor will provide non-personal scheduled courier transportation services for biological specimens and related medical materials, inter-office mail, and miscellaneous equipment and supplies. The contractor must ensure timely pickup and delivery, maintain government property integrity, and comply with all federal, state, and local transportation regulations. The contractor will also be responsible for providing all personnel, supervision, vehicles, equipment, supplies, licenses, permits, and management necessary to perform laboratory courier services.
Some key points to note are:
• The contractor must provide services Monday through Friday, excluding federal holidays.
• The contractor must ensure that all personnel are trained and qualified, and that they maintain professional appearance and conduct.
• The contractor must comply with all applicable regulations, including HIPAA, OSHA, and DOT regulations.
• The contractor must provide a written quality control program and develop procedures to track, identify, prevent, and remedy defective services.
• The contractor must provide a written method to accept and resolve customer complaints and notify the customer of the resolution.