UNG - AI Student Engagement & Support System

The University of North Georgia (UNG) is seeking information from qualified suppliers regarding AI-driven student engagement, communication, and support platforms. The system should provide students with a unified method of receiving answers to general student-success questions across multiple channels, including SMS, web-based chatbot, email, and AI-powered voice agent. The system should also provide proactive outreach to target student groups to complete tasks. The UNG is looking for a next-generation solution that improves reliability and uptime, offers transparent system status reporting, supports secure data exchange and robust audit trails, and provides improved visibility into student interactions. • The system should be accessible without authentication for general information. • The system should integrate with UNG's Single Sign-On (SSO) authentication process for personalized, protected, or FERPA-regulated information. • The system should provide tools for staff to monitor, audit, and manage communications and data. • The system should provide improved visibility and control over AI-driven campaigns. • The system should provide safeguards such as prelaunch warnings for large volume sends, confirmation prompts, and administrative override or emergency stop capabilities.