Description
The Florida Department of Revenue is seeking information from vendors regarding enterprise process intelligence platforms to support the Department's transition from SAP ECC to S/4HANA. The platform should enable the Department to discover and document current-state ECC business processes, design target-state S/4HANA processes, validate post-cutover system behavior, and support future change management. The platform must integrate natively with both SAP ECC and S/4HANA, support deployment consistent with SUNTAX's on-premise Government Cloud posture, and meet applicable State of Florida data residency and security requirements.
Key features and functionalities required include:
• Automated process discovery and process mining from SAP transactional data
• Identification of process inefficiencies, bottlenecks, rework loops, and process variants
• Support for version control and lifecycle management for process models and documentation
• Configurable dashboards, analytics, and reporting capabilities
• Support for API-based integrations with external systems and platforms
• Encryption of data in transit and at rest
• Accessibility standards
• Configurable retention periods for process and audit data
• Support for internal controls and monitoring of regulatory gaps
• Live technical support/helpdesk services
• Documentation regarding software updates, maintenance schedules, and upgrade practices
• Licensing models, deployment options, and subscription structures