Microsoft Unified Support

Lone Star College System (LSCS) in the greater Houston area is seeking a Microsoft Unified Support provider to deliver a comprehensive suite of enterprise‑level services—including advisory support, problem resolution, on‑demand assessments, education, portal administration, and on‑site proactive services—across a multi‑year, renewable annual contract. The contract will cover all 24 LSCS locations (eight colleges, seven centers, eight Workforce Centers of Excellence) and must support roughly 80,000 credit students and 7,300 staff members. The provider must supply a fixed quantity of support hours and services each year, with the ability to scale “as‑needed” for additional demand. • Scope includes advisory, problem‑resolution, on‑demand assessment, education, portal management, webcasts, and on‑site visits. • Service quantities are pre‑defined per year (e.g., 100 Reactive Enabled Contacts, 1 On‑Demand Assessment remote per year). • Contract period is annual with renewal option; LSCS expects a long‑term partnership. • Submission window: 12 Aug 2026 – 23 Sep 2026; questions due by 26 Aug 2026. • Primary contact: Clavelia Martin, Commodity Manager II, Tech.