Key features of the proposal include:
• A firm rate guarantee of no less than three years for all coverages
• Proposals offering rate guarantees longer than three years are strongly preferred
• The vendor must be licensed to do business in the State of Wisconsin
• The vendor must assign a central point of contact for the City and its subscribers
• The vendor must provide employee booklets/plan documents and a toll-free number
• The vendor must describe their process for filing claims and their claims administration process
• The vendor must provide statistics on their claims intake capabilities and their transition process from Short Term Disability to Long Term Disability
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