Non VOIP Telephone System Maintenance IFB

The Illinois Department of Innovation and Technology is seeking a vendor to provide non-VOIP telephone system maintenance services. The services include procurement, installation, Move, Add and Change (MAC) activity, preventive maintenance, and remedial maintenance for telephone systems, Interactive Voice Response (IVR) systems, Automatic Call Distribution (ACD) systems, Call Recording systems, Voice Mail/Automated Attendant (VM/AA) systems, embedded base equipment, and copper/fiber optics. The vendor must provide a warranty on all new hardware and software for a minimum of one year and ensure that all manufacturers' warranties are transferred to the State. The vendor must also comply with the Illinois Information Technology Accessibility Act Standards and ensure that all information technology developed or provided under this contract complies with applicable security requirements. • The contract includes 32 items, including hourly rates for labor, call-out charges, and equipment prices. • The vendor must provide a Business Enterprise Program Utilization Plan and ensure that all information technology developed or provided under this contract complies with applicable security requirements. • The contract may be renewed, and the initial term is not specified. • The vendor must provide a warranty on all new hardware and software for a minimum of one year. • The vendor must ensure that all manufacturers' warranties are transferred to the State.