Description
The Mississippi Department of Mental Health (DMH) seeks a single‑award, fixed‑price vendor to design, implement, and operate a statewide behavioral‑health telehealth and crisis‑support program for veterans and first responders. The scope includes:
• Up to ten teletherapy sessions per participant (with unlimited clinically‑necessary add‑ons) delivered via video, phone, chat, or messaging by Mississippi‑licensed clinicians.
• A 24/7 licensed‑clinician crisis line with sub‑minute answer times and structured follow‑up.
• An on‑demand wellness and resilience content library plus live programming.
• A user‑friendly, accessible web‑and‑mobile platform (WCAG 2.1 AA, Section 508) that supports registration, eligibility verification, therapist matching, and appointment booking in ≤10 minutes.
• Full HIPAA/42 CFR Part 2 compliance, SOC 2 Type II (or HITRUST) security attestations, and data residency in the U.S.
• Real‑time de‑identified reporting dashboards, outcome measurement (PHQ‑9, GAD‑7, PCL‑5), and quarterly narrative reports.
• A co‑branded outreach website, marketing collateral, and partnership plan with veteran and first‑responder agencies.
• Go‑live within 60 days of contract execution, with a 12‑month initial term and optional renewals.