Description
The City of Rockford is seeking a comprehensive, modern permitting system to replace or enhance its existing platform. The new system should be cloud-based, fully integrated, and support the complete lifecycle of permitting and regulatory activity. The system should be user-friendly, scalable, secure, and designed to support the City's evolving needs. The City processed approximately 12,000 permits and 18,000 inspections in 2024, and the new system should be able to handle this volume. The City is looking for a system that can provide multi-purpose capabilities, system-wide integration, public self-service, GIS integration, automation, dynamic fee logic, mobile inspections, communication tools, and high-touch implementation support.
Some key features required by the City include:
* Modern, web-based cloud environment with mobile compatibility
* Integration with ESRI environments for GIS data visualization
* Separate and distinct test, train, and production environments
* Potential API integration capability with existing systems
* System scalability and support for growth in user count, application volume, and additional modules
* Option for multilingual interface
* Full permit and license/registration lifecycle management
* Configurable rules-based workflow automation
* Code enforcement management tools
* Zoning and land use management
* Mobile-optimized interface for inspectors
* Online payment processing
* ADA compliance
* Property-centric records
* Smart forms with conditional logic
* Mobile responsive public-facing online portal
* Single sign-on/Multi-Factor Authentication compatible
* Role-based access controls
* Configurable automated notifications
* User-friendly and user customizable dashboards and reporting
* Industry-standard security
* Documentation of disaster recovery protocols, data redundancy, and SLAs ensuring 99.99% system availability
* Data migration from current system to selected vendor's system with 99.99% accuracy