M&S for WIC MOSAIC MIS Solution

The State of New Mexico Department of Health is seeking a sole source provider for the Women, Infants, and Children (WIC) MOSAIC MIS Solution. The contractor will provide managed services, including software maintenance and operations, hosting and disaster recovery, and help desk services. The contractor will also be responsible for the overall management and coordination of all work performed under this agreement. The scope of work includes providing support to State and Local Agency/Clinic staff via a Service Desk Portal and Help Desk, as well as providing user adoption services and documentation. Key aspects of the job include: • Providing managed services for the WIC MOSAIC MIS Solution • Performing software maintenance and operations, including updates, patches, and bug fixes • Managing the Azure cloud tenant and subscription that hosts the cloud-based services • Providing help desk services, including support via a Service Desk Portal and Help Desk • Ensuring compliance with industry standards and regulatory requirements • Providing user adoption services and documentation The contract term is 24 months, and the estimated contract amount is $4,711,455.12.