WIC Electronic Benefit Transfer EBT Transaction Processing Services

The State of Delaware is seeking a vendor to serve as the primary processor for the Women, Infants and Children (WIC) Electronic Benefit Transfer (EBT) program. The contractor will integrate with the state’s WIC Management Information System (WOW), manage participant accounts, produce and issue magnetic‑stripe EBT cards, certify and support retail point‑of‑sale (POS) devices, and provide real‑time transaction processing, settlement, and reconciliation. Ongoing responsibilities include comprehensive reporting, customer‑service support for retailers and participants, system security and compliance with federal WIC and IRS Publication 1075 requirements, and disaster‑recovery capabilities. The contract is a five‑year professional‑services agreement with two optional two‑year extensions and includes optional POS equipment leasing and optional future online purchasing capability. • Full‑cycle e‑WIC system integration, interface development, and ongoing operation. • Card production, PIN management, and retailer/POS certification and support. • Real‑time transaction processing, settlement, detailed reporting, and 24 × 7 customer service. • Strict security, data‑privacy, and federal compliance (WIC TIG, IRS Pub 1075, ANSI X9.93). • Mandatory insurance, background‑check, and diversity reporting requirements.