Delaware Quitline and Related Tobacco Cessation Services

The State of Delaware is seeking a vendor to operate its statewide tobacco‑cessation quitline and associated services. The contract will cover 24/7 quitline operations, telephone and face‑to‑face counseling, digital support platforms, and the distribution of nicotine‑replacement therapy and prescription cessation aids. The vendor must manage call‑center staffing, provide multilingual support, submit extensive performance reporting, and ensure compliance with HIPAA and state data‑security requirements. The agreement is for one year starting 1 July 2027 with up to four optional one‑year extensions and a possible three‑month month‑to‑month extension. • Operate a 24/7 toll‑free quitline (1‑866‑409‑1858) with live counseling, triage, and referral services. • Provide digital cessation tools (text, web chat, mobile app) and a full pharmaceutical cessation‑aid program (NRT and prescription meds). • Deliver in‑person counseling across three Delaware counties, including training for healthcare providers. • Submit weekly, monthly, quarterly, and annual reports (including NAQC data) and maintain strict data‑security, HIPAA, and US‑only data‑hosting rules. • Meet insurance, background‑check, and debarment requirements; subcontractors are allowed but must be disclosed.