Sources Sought Notice for Emergency Call Center Services

The U.S. Senate Sergeant at Arms (SAA) is seeking information about available Call Center support services that can support Legislative Branch Organizations (LBOs) in the event of a catastrophic incident impacting Capitol Hill. The Call Center services should provide administrative and technical services required to rapidly establish and staff a Call Center that can provide primary information support and mental health counseling services to individuals and family members affected by a catastrophic event. The services should include call takers certified and trained in basic crisis communication skills, an onsite Call Center subject matter expert, a dedicated informational website, and an integrated accountability database. • Call Center services should be located within the continental United States, at least 20 miles outside the National Capital Region (Washington, D.C.). • Call Center services should be fully operational within one hour of the activation request. • Call Center services should provide 24/7 support. • Call Center services should include a means of notification that allows for activation of services. • Call Center services should include a dedicated informational website for the public when Call Center services are activated.