Unemployment Claims Management, Costing and Representation

The City of Pittsburgh is seeking a qualified vendor to provide Unemployment Claims Management services. The selected vendor will be responsible for managing claims associated with current and former City of Pittsburgh employees, including review of submitted information, required communications, provision of counsel, and assistance with scheduling hearings and prepping witnesses. The vendor will also provide reporting to the City HR staff for purposes of unemployment cost management and training to City department personnel in UE Comp processes. The scope of work includes claims management requirements, hearing representation, benefit charge audit, reporting, legislative updates, training, customer service, data backup, and data security. • Claims management requirements: collect and store electronic employee separation data, provide dedicated claims representation, and assist with case analysis, witness preparation, and document review. • Hearing representation: provide a dedicated hearing representative to assist with case analysis, witness preparation, and document review in preparation for a hearing. • Benefit charge audit: review charges pursuant to Pennsylvania unemployment requirements, audit and identify erroneous charges, and protest and resolve any identified erroneous charges. • Reporting: provide clear and accurate reporting of detailed activity of claims, appeals, decisions, and charges, and provide access to real-time data for audits and process improvements. • Legislative updates: provide the City with legislative updates and/or updates that pertain to unemployment. • Training: provide in-person or webinar training to the City upon request, and provide training to HR Benefits Staff for onboarding to the system. • Customer service: provide a dedicated claim specialist who will maintain a work schedule of Monday through Friday, with hours that align with the City’s needs. • Data backup and security: provide an annual disaster recovery action plan and ensure secure, encrypted, web-based authentication and access using SAML authentication.