Description
Hall County Government is seeking a cloud-based Computer-Aided Dispatch (CAD) system to support high availability, redundancy, scalability, and remote access while reducing on-premises infrastructure and maintenance requirements. The system should enhance system reliability, operational resiliency, cybersecurity, and continuity of operations, while supporting efficient call-taking and dispatch workflows for law enforcement, fire, and emergency medical services. The proposed solution should be able to support multi-agency governance and operational models within a shared CAD environment. Key features and capabilities include:
• System architecture and core functionality
• Implementation and data migration approach
• Security, compliance, and data protection
• Multi-agency governance and operational support
• Integration and interoperability
• System performance, connectivity, and resiliency
• Quality assurance, reporting, and analytics
• Organizational experience and capacity