Staff Augmentation Services for the Medicaid Enterprise Systems Initiatives

The New Hampshire Department of Health and Human Services is seeking a vendor to provide staff augmentation services to support the implementation and operation of the Medicaid Enterprise Systems (MES) modules. The selected vendor will provide skilled staff in various roles, including Business Analyst, Project Manager, and System Tester, to work collaboratively with the Department. The contract is expected to be awarded for a period of three years, with the option to extend for up to two additional years. The vendor will be responsible for providing staff to support the Department's initiatives, including the implementation of the Centers for Medicare and Medicaid Services (CMS) modularity initiatives. Some key responsibilities of the vendor include: • Providing staff augmentation services to support the implementation and operation of the MES modules • Participating in tasks outlined in Task Orders with a high degree of efficiency and collaboration with Department teams • Demonstrating operational excellence by completing high-quality tasks and deliverables • Assisting in the successful completion of CMS certification for each module • Handling staffing vacancies in a seamless manner to prevent disrupting project plans and deliverables • Ensuring staff are able to work in-person and remotely on a rotating or set schedule to ensure coverage of operating hours • Collaborating with the Department regarding staffing provided to ensure staff is consistent and receive required trainings • Modifying staff work schedules as approved by the Department • Providing the Department with any information regarding reasonable accommodations needed under the Americans with Disabilities Act by any staff person • Collaborating with the Department to facilitate termination of staffing services that are no longer required • Participating in regular meetings with the Department to discuss goals and objectives throughout the term of the Agreement