Description
The Commonwealth of Massachusetts, through its Executive Office of Technology Services and Security (EOTSS), is seeking a vendor to provide a fixed‑price Accela software solution and ongoing support/maintenance services. The effort covers configuration, integration, ticket handling, system operations, documentation, training, and coordination with the Accela SaaS team, with two items (service items 8 and 12) handled via separate task orders. The contract starts on January 1 2027, runs for an initial six‑month period (renewable for an additional year), and requires 100 % remote delivery by U.S.-based personnel. Vendors must hold the statewide ITS‑81 or ITS‑86 Category 1 contracts and submit a total fixed‑price quote plus a rate sheet.
• Fixed‑price support & maintenance for Accela ePLACE platform (including 14 of 16 listed services).
• Additional professional services (items 8 & 12) to be procured via task orders.
• Mandatory 6‑month warranty, 90‑day quote validity, and a 12‑page limit for the technical narrative.
• Eligibility limited to vendors on ITS‑81 or ITS‑86 Category 1 contracts; subcontractors may be used.
• Required staff functions: System Administrator, Project Manager, Business Analyst, Developer; all work performed remotely from U.S. locations.