Description
The State of New Mexico is seeking to purchase a web-based Enterprise Information System (EIS) to support the property tax oversight and administration services of the Property Tax Division (PTD). The system should include property tax case management, property information exchange, county evaluation and ratio studies, state assessed value certification, and e-file functionality. The contractor will provide continued service, maintenance, and support of the EIS, including monitoring system performance, communicating with the Procuring Agency, and delivering periodic reports. The contractor will also conduct usability and efficiency enhancements to improve the performance and streamline EIS systems and reports.
• The system must provide a fair and equal process for county offices to adhere to.
• The system must provide training and technical assistance to county assessors and staff.
• The system must be able to handle a large volume of data and provide real-time updates.
• The system must be secure and confidential, with regular backups and updates.
• The system must provide reports on system health and usage, as well as executive summaries highlighting risks, planned updates, and recommendations for system improvements.