Furnishing Call Center Services (on as as-needed basis)

The County of Hawaii, Department of Water Supply, is seeking bids for furnishing call center services on an as-needed basis. The services will include comprehensive inbound call answering and message relay services. The bidder will be responsible for providing all labor, telephony infrastructure, communication software, secure data systems, and applicable taxes necessary to provide the services. The contract will be awarded to the lowest responsible bidder. • The bidder must provide proof of compliance with the requirements of §3-122-112, HAR, including tax clearance, unemployment insurance, workers' compensation, and other requirements. • The bidder must maintain public liability and property damage insurance, professional liability insurance, and workers' compensation insurance. • The bidder must comply with all federal and state laws and regulations, including non-discrimination laws. • The contract will be for a period of time, but the exact duration is not specified. • The bidder must provide a certificate of insurance that meets the requirements of the Department of Water Supply.