Description
The Kentucky Department of Fish and Wildlife Resources is seeking proposals for a Kentucky Sportsman Permitting Online Resource Tool (KSPORT) to enhance the efficiency, customer service, and availability of goods and services. The tool should provide a modern, maintainable interface for customers and staff, and include features such as license and permit issuance, customer information management, and mobile application development. The contract will be for a period of time to be determined during negotiations, and the vendor will be responsible for implementing, maintaining, and enhancing the solution.
* Key features include:
* License and permit issuance using multiple platforms
* Customer information management and integration
* Mobile application development for customer service and officer/public safety
* Service level agreements and penalties for non-performance
* Security and data protection measures
* Conversion, development, testing, and implementation of the solution
* Reporting and data mining capabilities
* Financial processes and support, including payment processing and revenue management