High Throughput Long-Read Sequencer System Corrective/Remedial Repair and Preventive Maintenance Service

The U.S. Food and Drug Administration (FDA) is seeking a service and maintenance agreement for a PacBio Revio High Throughput Long-Read Sequencer System. The system is used to perform mutation analysis on biological samples and is vital to the execution of projects approved by the National Center for Toxicological Research (NCTR). The contract will require the contractor to provide corrective/remedial repair and preventive maintenance services, including on-site visits, technical support, and software updates. The contractor must have experience providing similar services for the same or similar equipment and must be able to provide a high level of expertise for troubleshooting the instrument. • The contract will be for a base year with four option periods, each for one year. • The contractor must provide unlimited technical support and corrective/remedial repair visits within 2-3 business days of call for service. • The contractor must provide a written Accessibility Conformance Report (ACR) for each item not in compliance with 508 standards. • The government reserves the right to request additional information or conduct discussions at any time.