Description
The Colorado Department of Public Safety is seeking a comprehensive, cloud-native, and National Emergency Number Association (NENA) i3-compliant Next Generation 9-1-1 (NG911) call handling system. The proposed system must be architected on true cloud-native principles, ensuring exceptionally high availability, inherent geographic redundancy, and the capability for operational continuity from any location. The system must fully support the exchange of multimedia communications, including text and data, and be built upon the NENA i3 standard to guarantee interoperability, security, and future-readiness. Key features of the system include core call handling, next-gen location services, CJIS security policy compliance, and advanced data and situational awareness. The contract is expected to start on 02/02/2026 and may be renewed for up to four additional one-year periods.
• The system must meet or exceed the accessibility requirements detailed in the solicitation.
• The system must meet or exceed the mandatory requirements detailed in the solicitation.
• The system must be capable of supporting the exchange of multimedia communications.
• The system must be built upon the NENA i3 standard.
• The system must ensure exceptionally high availability and inherent geographic redundancy.
• The system must be capable of operational continuity from any location.