Description
North Dakota’s Information Technology Department is seeking a single‑vendor, turnkey solution that integrates telephone, video visitation, tablet‑based digital content, digital mail scanning, and commissary ordering for its correctional facilities. The awardee will design, install, operate, and maintain the full communications ecosystem, ensuring high availability, security compliance, and integration with existing state systems (Syscon Justice Systems, West Law, Azure AD/B2C). The contract is a five‑year state term contract with optional renewals and may be hosted on‑premise or SaaS with a possible hosting exemption.
• Provide integrated voice calling (inmate‑paid, family‑paid, collect) and remote video visitation limited to 2 × 15‑minute calls per day per inmate.
• Deploy and manage inmate tablets with content libraries, education, and financial apps while meeting ADA/WCAG 2.1 AA standards.
• Implement digital mail scanning (≈19 pieces/day) and a commissary ordering/inventory system that interfaces with existing justice‑system platforms.
• Meet extensive security, fraud‑prevention, and reporting requirements, including high‑availability architecture, vulnerability management, and data‑privacy standards (FedRAMP/HITRUST/StateRAMP).
• Deliver project planning, kickoff, ongoing support, and post‑implementation reporting with a contract term of November 1 2026 – October 31 2031.