Description
The City of Columbus, Columbus Public Health's (CPH) Neighborhood Social Services (NSS) division is seeking proposals to establish a contract to develop culturally sensitive and trauma-responsive counseling for clients served within NSS. The contract will provide up to 12 free counseling services for families referred from the NSS team. The contractor will also provide a learning opportunity at the end of the contract to share important lessons and takeaways for NSS staff. The contractor must have the capacity to commence services by September 1, 2026, and have the proven capacity to implement professional services to provide culturally sensitive and trauma-responsive mental health services.
Some key requirements of the contract include:
• Providing 10 sessions for individuals, youth, and/or families
• Having experience and extensive expertise working with families and young people
• Providing therapy services in Spanish and other languages as needed
• Utilizing up to 5% of the funding to assist with social needs such as transportation to support therapy
• Creating a client complaint process related to the contract for any clients who are unsatisfied with services
• Providing a one-page overview and hot card of offered services and what to expect for new referrals by September 1, 2026
• Overseeing one 2-hour educational offering at the conclusion of the contract by August 31, 2027, to share important considerations with working with families and youth
• Implementing anonymous customer satisfaction surveys at regular intervals of services with clients
• Submitting monthly reports on agreed-upon measures that demonstrate the number of therapy sessions provided, treatment modalities utilized, etc.