Description
The US Army is requesting information for market research purposes to purchase licensing and maintenance support for the current Aruba WLAN equipment operating the DLI Language Training Network (LTN) at Presidio of Monterey, CA. The requirement includes Aruba AP-325 TAA 4x4:4 802.11ac AP, Aruba ClearPass, and other related products. The expected procurement type is a firm-fixed price contract under NAICS Code 513210 with a size standard of $47 million.
• Next Business Day Exchange: In the event of a hardware failure, HPE Foundation Care NBD Exchange Services ensures that a replacement product is delivered to the customer's location on the next business day.
• Hardware Replacement: The service includes the exchange of defective hardware components or devices.
• Remote Technical Support: HPE's Foundation Care NBD Exchange Services also provide access to remote technical support.
• Parts and Materials Included: The service covers the cost of replacement parts and materials needed to address the hardware failure.
• Escalation Management: HPE has a well-defined escalation process in place to handle complex or critical issues efficiently.
Attached files
Contact
Jolene A. Granger