Provision of Meter Reading Services on a Multi-Year Contract

The County of Gwinnett is seeking a qualified vendor to provide comprehensive water‑meter reading and field‑service order execution for its entire water‑distribution system over a five‑year term. The contractor must supply Android smartphones, perform 13,000‑18,000 daily reads, manage service orders (transfer, move‑in/out, lock‑off, reconnect), and deliver precise GPS‑enabled data for each meter. Minimum staffing of 65 field personnel, strict performance‑based penalties, and extensive bonding/insurance coverage are required. • Perform daily manual water‑meter reads for ~294,000 meters, including vaulted and non‑vaulted meters, using the vendor‑provided Smart‑Phone Meter‑Reading (SPMR) system. • Execute field service orders (transfer, move‑in/out, lock‑off, reconnect) with same‑day or ≤ 3‑day turnaround; place pre‑printed door hangers for each order. • Capture and submit GPS coordinates (± 3 m precision) in shapefile format (Georgia West, NAD 1983 StatePlane) for every meter, upload route data by 6 PM daily, and meet error‑rate thresholds (< 1 error per 1,000 reads). • Provide at least 65 qualified meter‑readers/technicians, maintain required A.M. Best‑rated bonds and insurance, and comply with OSHA, E‑Verify, and penalty provisions throughout the contract.