Description
The US Air Force is seeking a contractor to provide operations and maintenance services for the Base Telecommunications Systems (BTS) at Joint Base Charleston, South Carolina. The contractor will be responsible for providing all labor, supervision, materials, consumables, tools, equipment, transportation, and other items or services necessary to provide full O&M services to the JB CHS BTS. This includes system administration, sustainment, and database management, through maintenance and repair, Trouble Tickets, Work Orders, technical solutions, and special projects. The contractor must be certified as an "Authorized Business Partner" of Avaya Government Solutions and qualified to provide “Switch Maintenance Support Services" as a reseller of Avaya Government Solutions maintenance, repair service, repair parts/spare parts. The contractor must also hold a current ISO 9001, ISO/IEC 20000, or CMMI Level 2 (or higher) appraisal.
• The period of performance is one base year and four (4) one-year option periods (01 Oct 2026 – 30 Sep 2031).
• The contractor shall provide all labor, supervision, materials, consumables, tools, equipment, transportation, and other items or services necessary to provide full O&M services to the JB CHS BTS.
• The contractor is responsible for operating and maintaining the following BTS components: the Telephone Switch System, Voice over Internet Protocol (VoIP) equipment, Media Gateways, Inside Plant (ISP) and Outside Plant (OSP) infrastructure, Primary Rate Interface (PRI) and Session Initiation Protocol (SIP) trunks, the Telecommunication Management System (TMS), Call Accounting System (CAS), Voice Mail, Voice Protection System (VPS), Global Positioning Services (GPS), along with equipment integrated into auxiliary radio, wireless, and paging networks, CIPS/CVC, copper and fiber infrastructure, and all equipment listed in Appendix B of the Performance Work Statement (Atch 01).